Terms & Conditions | Jess Beauty


Dear customer and/or user, we recommend that you read this document carefully. document, since by the mere fact of browsing our website or acquiring any of our products by this means, the terms and conditions are fully accepted conditions mentioned below:



Between the client and/or user, who acts directly, if it is a natural person or by through a person duly empowered to act on behalf of and on behalf of, in case of being a legal person, and on the other hand Jess Beauty Products, brand belonging to Jess Beauty Products, a commercial company duly constituted under Colombian law, enter into this contract in accordance with the terms and conditions of use that are an integral part of this contract. Jess Beauty Products, in any case, will presume in good faith that it is contracting directly with the client or with his legal representative duly empowered to carry out this type of operation and no responsibility shall be assumed by Jess Beauty Products by personal impersonation carried out by any client and/or user.

FIRST PARAGRAPH: To make any purchase, it is an essential requirement register, identify yourself and present yourself as a user on the website, activities that are made through an email account and a secret password of the customer, which is personal, non-transferable and the sole responsibility and exclusive of the client.

SECOND PARAGRAPH: The customer is responsible for any use of the password supplied is carried out, which may not be transferred or disclosed to third parties under no reason. Likewise, the client must adopt all security measures necessary to avoid misuse or knowledge of it by third parties. I know It is recommended to change the password periodically. 

THIRD PARAGRAPH: In case of loss, forgetfulness or exposure to third parties of the key, you must refer to the authentication section of the site where there is a link remember password, where following the instructions, the client will be able to recover his password, through your email or change the password. If for some reason not If you manage to solve the problem, you must write to the e-mail:



Jess Beauty Products, will make available to customers, the colors in which they can purchase the products. These will be displayed as lifelike as possible, however It must be taken into account that with each piece of equipment/computer, the color chosen may vary, so the company is not responsible for this fact if the client request change by mistake in color selection.



By accessing, browsing and/or using this Site, the user acknowledges having read and understood these Terms of Use and you agree to be bound by them and comply with all applicable laws and regulations that are part of the Colombian Legislation. Also, when the user uses any service provided on this Site, he will be subject to the rules, guides, policies, terms and conditions applicable to said particular service. Jess Beauty Products makes no representation that material on this Site is appropriate or is available for use in other places, its access being prohibited from territories where its content is illegal. Those who choose to access this Site from other places will do so on their own initiative and it is their responsibility to abide by applicable local laws. In case the user does not agree to these terms, please refrain from using this Site. Any claim with relation to this Site and the material contained therein is governed by the laws of Colombia. These terms and conditions are subject to change without prior notice at any time, under the principle of autonomy of will of Jess Beauty Products and As of the date these terms and conditions are modified, all operations that are held between Jess Beauty Products and the user will be governed by the Modified document.



In the event that one or more of the provisions contained in these Terms and Conditions are considered void, illegal or ineffective in any respect, the validity, legality, enforceability or effectiveness of the rest of the provisions contained herein will not be affected or canceled by said circumstance.



Jess Beauty Products may at any time revise these Terms of Use here contents, through the readjustment of this announcement. By using, the User agrees to be bound by any such revisions, which they will be in force from the moment they are accessible by the users. Users, and must then periodically visit this page to determine the terms in force at that time to which the user is will be required in the event you decide to use this Site.



All brands, banners, logos, names and any other distinctive signs, as well as utility models and/or industrial designs and other property elements industrial or intellectual inserted, used and/or displayed on this Site are Property exclusive to Jess Beauty Products. Any unauthorized use will constitute a violation to these Terms and Conditions and to current national and international regulations International on Industrial Property.



All computer, graphic, advertising, photographic, multimedia, audiovisual material and/or design, as well as all the contents, texts and databases made available to you. available on this Site are the exclusive property of Jess Beauty Products. All Contents on the web page are protected by the rules on Copyright and by all applicable national and international regulations. excepting what is expressly stipulated in these Terms and Conditions, it is prohibited any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Jess Beauty Products. In no case do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above. any use not authorized use of the Contents will constitute a violation of these Terms and Conditions and current regulations on copyright, only granted to the user a license and a personal, non-transferable and non-exclusive right to deploy on a computer screen or PDA device under its control, and to copy the Contents owned by Jess Beauty Products sole and solely for personal, non-commercial use, provided that the user does not in any way modify the Contents and to retain all legends of copyright and other proprietary rights contained therein. The user will be obliged by these Terms and Conditions not to modify the software of the site in no way.



The contract for the sale of Jess Beauty Products products is perfected only when the client in response to the invitation to offer made by Jess Beauty Products presents the purchase offer by selecting the product and making the payment according to the payment methods offered on the page. In no event shall Jess Beauty Products be bound under any circumstances to accept an offer to buy. If the purchase to be made I get to exceed a quantity of five (05) products, Jess Beauty Products reserves the power to send this purchase offer to the business channel of the company company because it is considered an institutional sale, in order to avoid commercialization misappropriation of products



Jess Beauty Products, may accept the offer immediately after the payment, which may be accepted in whole or in part. 

FIRST PARAGRAPH: The acceptance of the offer will be made by mail email addressed to the address provided by the client through the expression "thank you very much for your purchase" or something similar. However, in any case shall understand the offer is accepted at the time that Jess Beauty Products ship the products to the customer. Our client must take into account that mere registration, the supply of the key personal to our client or the remittance of the information or transaction does not mean acceptance of any offer. 

PARAGRAPH TWO: In the event that Jess Beauty Products for any reason does not accept the offer made in whole or in part, proceed to return the money in whole or in part as appropriate, to a account owned by the offeror in an amount identical to that consigned in our accounts, without any type of interest, compensation or other items.

THIRD PARAGRAPH: For the return of the money, the means of payment will be observed as follows: For payments by debit card, savings account or current, the return will be made within a period of at least fifteen (15) business days maximum twenty-two (22). But if the payment was made by credit card, the order of return will be made in thirty (30) business days, without any responsibility of Jess Beauty Products for any delays the financial institution may have.



The total value of the purchase will be made up of the following items in charge of the customer: value of the product, taxes and transport costs if applicable.

FIRST PARAGRAPH: The prices and availability of the products may change at any time and without prior notice due to updates that are made to the website. The price that will be taken into account for the calculation of payments will be the one in force at the moment of confirming the order in the order form of the Site Web. If at any time an error occurs in the prices indicated for the products on the website, they will be corrected immediately. In case of a customer making a purchase based on erroneous price information or availability in the products published on the website, the customer will be informed of said mistake. In these cases, the customer may obtain a refund of his money in a period not exceeding 30 calendar days.

SECOND PARAGRAPH: Jess Beauty Products will inform or publish the rate of transport and shipping that will have the goods which will be generated depending on the costs, items and policies of the transportation company, which are independent autonomous and third parties Jess Beauty Products Within the cost of freight must be taken into account account the place of the Colombian territory to which the products must be sent purchased, their size and weight.



Payment will be made solely and exclusively by the following means:

  1. Credit cards
  2. Debit cards
  3. PayPal
  4. Apple Pay
  5. Google Pay
  6. Amazon Pay
  7. Shop Pay

PARAGRAPH: Before our acceptance of any Purchase Offer, the client must choose the terms and conditions of payment of the corresponding price, according to the means of payment that are already specifically established in this Place. Even if Jess Beauty Products makes available to the client a system of secure connection for all the realization of all purchase offers, in any case will be responsible for the failures in the communications of the banking entities or credit, as well as the damages caused to the users due to an act or omission of such entities.



The consumer must return the product to Jess Beauty Products for the same means and in the same conditions in which you received it. transportation costs and Others that entail the return of the good will be covered by the consumer. The term maximum to exercise the right of withdrawal will be five (5) business days from the delivery of the good or from the conclusion of the contract in the case of the provision of services. They are excepted from the following case and according to the corporate purpose carried out by Jess Beauty Products, the following cases:

- In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot check.

- In contracts for the supply of goods made in accordance with the consumer specifications or clearly customized

- In contracts for the acquisition of goods for personal use, Jess Beauty Products must return in money to the consumer all the sums paid without proceeding to make discounts or withholdings for any concept. In any case, the return of the money to the consumer may not exceed thirty (30) calendar days from the time exercised.



The law provides that in sales made through commercial mechanisms electronic, such as the Internet, in which it has been used to make the payment a credit card, debit card or any other electronic payment instrument, the Participants in the payment process must reverse the payments requested by the consumer when it is the object of fraud, or corresponds to an unsolicited operation, or the product purchased is not received, or the product delivered does not correspond to what was requested or is defective. For the reversal of the payment to proceed, within TWO (2) business days following the date the consumer became aware of the fraudulent or unsolicited transaction or that he should have received the product or received it defective or not corresponding to requested, the consumer must file a complaint with Jess Beauty Products and return the product, when applicable, and notify the issuer of the claim of the electronic payment instrument used to make the purchase, which, together with the other participants in the payment process, they will proceed to reverse the transaction to the buyer. Jess Beauty Products shall return to the consumer in money all sums paid without proceeding to make discounts or withholdings for any concept. In any case, the return of the money to the consumer may not exceed the thirty (30) days calendar from the moment you exercised the right.



The shipment of the products will be made only within the Colombian territory, to through certified mail, within a maximum period of TEN (10) business days, counted from from the to acceptance of the offer, as long as there is no fortuitous event or force majeure, including by way of example, acts of man or of nature, such as strikes, work stoppages, revolutions, rebellion, sedition, riot, attacks, power cuts, landslides, earthquakes, avalanches, overflows, bridge falls, among others. 

FIRST PARAGRAPH: The place of delivery will be to the address indicated by the client in the offer that it prepares in the format intended for this purpose, which may be the same place of habitation of the buyer or another that he designates. It is understood that any person who is at the address where the delivery is to be made, is duly authorized by the client to receive his order, so Jess Beauty Products is exonerated from any responsibility at the time of the delivery, as long as it is made at the registered address at the time of delivery. purchase on the website. 

PARAGRAPH TWO: The transportation company will have the obligation to make a maximum of two (2) delivery attempts of the products purchased. In case the delivery attempts prove unsuccessful, the goods will be returned to the factory and proceed to the return of the consigned monies, except the value of the shipment, without any type of interest, compensation or additional sum and regardless of the cause or origin that can have a refund. It is also considered unsuccessful delivery if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or guardian who signs together with the recipient the receipt of the product.



The invoice will be sent together with the purchased product to the address mentioned by the customer, but if the product is purchased as a gift and the user does not want to send an invoice, it will be sent by means of a data message to the email previously registered by our client.



Transfer of ownership occurs as soon as Jess Beauty Products places the good or product in the hands of the transportation company, to be sent to the client or the person he designates. 

FIRST PARAGRAPH: Notwithstanding the foregoing, the client or recipient of the good or product, you must refrain from receiving it immediately, in case the packaging or packaging of the product, present damage, ruptures, openings or other similar, leaving the proper notation or record of that fact.



Our client accepts that the products are packed and presented in a plastic bag of the same specifications and quality as Jess Beauty stores do. Products to deliver the products to customers or in gift paper according to applicable and available.



The company will respond to the Client for any lack of conformity that manifest deliveries within 30 days, as established by the regulations valid. The guarantee related to those damages caused by the use or improper use, as well as in general all those excluded by the current legislation. The product will be submitted to the concepts of the quality department who will indicate If the guarantee is appropriate and the way in which it will be carried out. Otherwise Jess Beauty Products will generate a formal response by letter explaining the reasons for which the guarantee is not applicable, which will be sent to be claimed in the store where the guarantee was processed or scanned to the email registered by the customer for warranties where there is no Jess Beauty Products store. You will have two (2) business days to respond arguing if you do not agree with the issued concept. If you do not receive a response from the client in this period of time (2 business days), Jess Beauty Products will return the product including the original letter To receive a response from the client where he expresses disagreement with the opinion of the quality department in the business period of time for this (2 days), a second and final evaluation of the product will be carried out by the quality area. In case of not proceeding, the product will be sent with the letter. In case contrary, that is to say that the guarantee proceeds, the current guarantee process is applied.

FIRST PARAGRAPH: The client accepts and declares that Jess Beauty Products will not have any type of responsibility for the transport of the product that sends, in attention to that this contract is totally autonomous and independent of the present.



In case you need a return, we want to inform you that the request will be processed by our team as long as it is within 30 days after your purchase. To make its process possible, the product must have been purchased on our page: If so and if the return is accepted. Will carry out the return in the same country where the purchase was made. 

Will be revised in the event that: 

- The product has come broken or with some fault

- There is a missingproduct 

- You have changed your mind and did not open the product 

- You have received a Wrong article

- It has generated an unwanted reaction on your skin In order to


To facilitate the return, it is necessary that: 

- Take and attach photos of the product where you can see the details of it. 

- Take and attach the receipt or purchase invoice

- Describe the reason for the change or return of the product.

- Leave us an address collection and delivery of the new product. 

- The product will be sent to the address between 5- 10 working days. Jess Beauty Products reserves the right to make the final decision on all exchanges or returns. In case the return is accepted, the cost of shipment will not be returned. If you want to return the product, we can generate a refund through the same payment method with which your purchase was made. He himself made within 1-5 days after the acceptance of your return.



Jess Beauty Products reserves the right to publish or refrain from publishing any of the comments made by the users of our website to the products. In this same sense, at any time a comment may be removed from the mentioned website.

SINGLE PARAGRAPH: Any comment that is published must be made with a Cordial, respectful language related to the object on which it is commented.



Without prejudice to what is determined in the mandatory norms of Colombian Legislation applicable, Jess Beauty Products assumes no liability whatsoever, including any liability for any loss or damage, including but not limited to loss of information or utilities, existence of viruses, results of use or the inability to use of the material on this Site, lost business opportunities, or any other damage, even if you have advised us of the possibility of such damage, or for any third-party claim, except as expressly provided herein. Under the terms indicated herein, Jess Beauty Products assumes no responsibility for the information provided on the page, including but not limited to the regarding products and/or services, notes of interest, opinions, practical advice and resolution of concerns. Jess Beauty Products. assumes no responsibility for the impossibility of, or due to problems in, the use of the Site or any of the pages that comprise it, including but not limited to events such as problems in the server or in the connection, interruptions in your communication, technical problems. In the event that the use of material on this Site results in the need to give service to, repair or correct equipment or data, the user assumes any cost derived from it. 

FIRST PARAGRAPH: The responsibility of Jess Beauty Products will be limited to a amount identical to the value of the product purchased, or failing that, to the value of the product requested by the client.



Client solemnly declares and holds:

  1. The resources with which the purchase was made come from operation, trade, profession, lawful activity or business.
  2. The money with which you made the purchase were NOT obtained by virtue of any type of conduct that is enshrined in Colombian law as a constitutive offense of criminal offense.
  3. I have never allowed third parties to use my accounts or credit cards. credit or debit to consign or manage money that does not know its origin or come from behaviors contrary to the law and especially criminal law.
  4. I release Jess Beauty Products from all liability for misinformation, false, inaccurate that had been supplied in this document or for the violation of myself, in such a way that I will be solely responsible for it.

Shop our Feed


Logo for Jess Beauty Products