Frequently Asked Questions

To which countries do we ship?
At the moment we ship to the USA, Colombia, Panama, Mexico, Venezuela, Puerto Rico and Chile.

Payment Methods
We accept the following payment methods:
-Credit or debit card
-PayPal
-Apple Pay
-Google Pay
We use the "Skybox" payment gateway to make your purchase possible. We regret to inform you that we do not use the cash-on-delivery method.

What are the delivery times?

The estimated shipping time is between 5 to 10 business days. However, whenever you have a question, you can enter www.jessbeauty.com to see the status of your shipment by clicking on "Track my order" and entering your tracking number. Any questions you can write to hello@jessbeauty.com.

What carrier do you use?
We use the Skybox service to make the shipment of your order.

Dermatological questions
Our products can be used on all skin types. If you have any dermatological issues, we recommend that you consult your dermatologist to make sure that it does not cause an unwanted reaction.

Can I substitute Hyaluronic Acid for Shine Bright Serum?
Of course! Our Shine Bright contains Hyaluronic Acid in its formula.

Do the products have sunscreen?
Our products do not have UV protection. We recommend that you use your preferred sunscreen to take care of your skin.

What skin type are the products for?
Our products can be used on all skin types.

How do I check the shipping costs?
Shipping costs can be checked at the time you make the purchase. You can also see a breakdown of all the costs associated with your account. We use the "Skybox" courier service that generates both shipping costs and times depending on where you are.

Do we have a physical store?
At the moment we do not have a physical store, you can find all our products at www.jessbeauty.com!

In what order should I use my products?